Return & Refund Policy
BachatKart, we are committed to providing you with the best shopping experience. We understand that there may be occasions where you need to return a product. Our policy is designed to be transparent and easy to understand.
1. Return Eligibility
You may initiate a return request within [e.g., 5] days of the delivery date. To be eligible for a return, the following conditions must be met:
* Condition: The item must be unused, unwashed, and in the same condition that you received it.
* Packaging: The item must be in the original packaging with all tags, labels, and seals intact.
* Proof of Purchase: A valid receipt or proof of purchase (Order ID) is required.
2. Non-Returnable Items
Certain categories of products are not eligible for return due to hygiene or safety reasons. These include:
* Perishable goods (e.g., vegetables, fruits, dairy).
* Personal hygiene products (e.g., soaps, razors).
* Health and wellness products (unless the seal is broken/tampered with upon delivery).
* Customized or personalized items.
3. Damaged or Defective Products
If you receive a product that is damaged, defective, or different from what you ordered:
* Please report the issue to our customer support team within 24 hours of delivery.
* You may be asked to provide images of the damaged/defective product and the packaging.
* Once verified, we will arrange for a free replacement or a full refund.
4. The Return Process
* Request: Log in to your BachatKart account, go to "My Orders," and select the item you wish to return. Click on "Request Return."
* Pickup: Once your request is approved, our logistics partner will schedule a pickup from your delivery address within 2-3 business days.
* Inspection: Upon reaching our warehouse, the product will undergo a quality check to ensure it meets the return criteria.
5. Refund Policy
Once the return is received and inspected:
* Approval: We will notify you of the approval or rejection of your refund via email/SMS.
* Processing: If approved, the refund will be processed immediately.
* Prepaid Orders: The amount will be refunded to the original payment method (Credit Card/Debit Card/UPI) within 5-7 business days.
* Cash on Delivery (COD): You will be required to provide your bank account details or UPI ID. The amount will be transferred within 5-7 business days.
6. Cancellation Policy
* Before Shipment: You can cancel your order at any time before it has been dispatched from our warehouse for a full refund.
* After Shipment: If the order has already been shipped, you may reject the delivery at the doorstep. A refund will be processed once the items are returned to us (shipping charges may be deducted depending on the case).
7. Contact Us
For any questions regarding returns or refunds, please reach out to us:
* Email: support@bachatkart.in
* Phone: [9234560474